Dutch CEVA Logistics announced the launch of its new Home Delivery Service Centre in Houston designed to enhance customer service by providing customer-specific communication.

"Our ultimate goal is to make sure that we exceed customer expectations with accurate and easily accessible information and clear communication," said CEVA home delivery chief Jared Baker.

Making sure that customers are responded to during peak season is of paramount importance, and the centre ensures that CEVA delivers.

To date, the service centre has handled over 140,000 calls with an average speed of answer under 15 seconds, including over 50,000 during the 2014 peak season.

CEVA's Home Delivery provides specialised services for customers requiring delivery of heavy or bulky items to end-consumers' residences.

Home deliveries can include items such as large high definition televisions, furniture, appliances and similar heavy goods, which are supported with a range of capabilities from order management to white glove set up and installation.

By centralising routine tasks and automating with technology, CEVA is able to be more responsive and increase its availability to respond to customers, said a company statement.

In addition to a dedicated phone line for CEVA's stations to call for immediate support or escalation, CEVA has created a dedicated Home Delivery web portal.

The portal is a one-stop interface for end consumers and provides round-the-clock accessibility for services such as scheduling a delivery, order tracking and frequently asked questions.