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International Cooperation Department
Tel.: (+86-21) 65853850-8034
Fax: (+86-21) 65373125
E-mail: ICDept@sisi-smu.org
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International Shipping |
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| MSC's HQ goes offline in suspected cyberattack, scuttling booking platform |
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Date:2020-04-17 Readers:
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THE Mediterranean Shipping Company (MSC) has reportedly fallen victim to a cyberattack at its Geneva headquarters after the world's number two ocean carrier went offline early Friday morning.
The company told New York's FreightWaves: "Security is our top priority. While we do not rule out the possibility of malware, we have decided to close down our servers in our headquarters as a first safety measure."
MSC said its network outage is in one of company's data centres in Geneva, "which affects the availability of some of our digital tools such as msc.com and My MSC."
As the company's e-business platform, My MSC enables customers to place, manage and track container shipments. The platform's importance was emphasised in an open letter on the Covid-19 crisis posted by MSC CEO Diego Aponte. "Already, many of our customers use our online booking platform My MSC and we are actively prioritizing upgrades to this e-business solution," he said.
"We're working towards a full recovery in the shortest time possible" and stressed that MSC's agency network was still operational and available to help customers," said the company.
"Our agencies' worldwide network is working. Our local agents support customers for all services as usual," said MSC.
MSC said that all non-headquarters departments, terminals and depots remained unaffected.
Although customers cannot book through My MSC, they can continue to do so by phone or email, or through other booking platforms such as INTTRA and GT Nexus.
MSC stressed: "We are confident the issue will be solved shortly."
https://www.shippingazette.com/menu.asp?encode=eng
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