ALIBABA's logistics arm Cainiao has spent HKD5 million (US645,000) to keep its logistics operations flowing during the upcoming Lunar New Year festivities, which typically spans 2 weeks.
In a release, the company said the launch of this value-added service means that businesses in Mainland China and Hong Kong will be able to continue their sales and deliveries even during the traditional Lunar New Year shutdown, and Hong Kong consumers will be able to enjoy their shopping without worrying about shipping delays.
Cainiao added that "after the Hong Kong pilot, the plan is to expand the service to other regions in the near future".
"The service would encompass a 1,500-strong workforce across the full chain of logistics operations, spanning Cainiao's warehouses, 170 island-wide collection points, partner and courier network as well as customer service," the release said.
Ray Cheuk, head of operations (Hong Kong), Cainiao Global Supply Chain, said: "With the pandemic, logistics has increasingly served as an essential service that connects people to goods, services and most importantly, their loved ones.
"As Taobao and Tmall's official logistics provider, we are always seeking new and better ways to deliver more value-added logistics services to benefit businesses and consumers."
In previous years, the Lunar New Year shutdowns are usually followed by mass demand from businesses that need to make up for the two to three weeks' worth of delayed shipment, the company said.
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