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FOR the eighth consecutive year, Honolulu-based Matson Navigation Company, Hawaii-US mainland sea freight carrier has taken the ocean carrier category for "on-time performance" in Logistics Management magazine's annual survey.
Through five key criteria, arrived at by customer ratings, of on-time performance, value, customer service, information technology and equipment operations Matson ranked number two of all ocean carriers and gained top ranking for on-time performance, reinforced by Drewry Shipping Consultants consistent rating as one of the most reliable carriers for on-time arrivals.
Matson president Matt Cox said the award underscores the carrier's solid track record in consistently delivering modern, reliable ocean transport Pacific shipping. "We are particularly gratified to receive high marks for on-time performance and information technology, which are key components of Matson's service offerings," he said.
A near record number of over 5,400 Logistics Management readers participated in the 2010 survey, said the publisher. The high participation rate has made the Quest for Quality annual survey the premier benchmark study for logistics and transportation quality service over the past 27 years.
Matson, a wholly owned subsidiary of Alexander & Baldwin, provides ocean transportation services to Hawaii, Guam, China and Micronesia, as well as logistics services through its subsidiary, Matson Integrated Logistics.
Source: Shipping Gazette |