AMERICAN Airlines Cargo has announced an upgrade of its cold-chain service, using state-of-the-art cool rooms, expedited handling processes and high-visibility monitoring to ensure cargo is handled within desired temperature ranges.

    American's ExpediteTCSM include a new solution for the requirements of cold packaging. This augments American's current service, ExpediteTC Active, which utilises dry ice and battery-powered containers to regulate temperature levels, regardless of ambient conditions, said a company statement.

    "Our new ExpediteTC Passive cold-chain service provides another important option for moving time- and temperature-sensitive cargo," said American Airlines Cargo president Dave Brooks.

    Preparation for launch included a pilot programme and training of 2,400 ground and warehouse crew worldwide, said the company, adding that the service integrates American's proprietary high-visibility system with distinct processes used by employees to support temperature control during handling.

    Customers may access online tracking and receive notification alerts via email or mobile phone. ExpediteTC is supported by a 100 per cent money-back guarantee that the shipment will be flown on the routing for which it was booked. In addition, a help desk is available for the service 24 hours a day, seven days a week.

    American Airlines Cargo, a division of American Airlines Inc, provides more than 100 million pounds of weekly cargo lift capacity to major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. American provides one of the largest cargo networks in the world, with cargo terminals and interline connections available worldwide.

    American Airlines, American Eagle and AmericanConnection serves 250 cities in 50 countries with, on average, more than 3,600 daily flights. The combined network fleet numbers more than 900 aircraft.

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